IT Hardware & Support
Support Requests Pile Up Faster When They Arrive by Text, Call and Email
A small IT shop sells hardware, installs it and supports it afterwards. A request arrives while the technician is at another client, and it is easy for it to stay on a sticky note.
How InnovanSIS helps
What We Set Up Around Your Day
Every request in one queue
Calls, emails and messages become tasks with a client, a priority and an owner, so nothing waits unseen.
Client equipment on record
Serial numbers, purchase dates and warranty information are kept per client, so the technician arrives knowing what is on site.
Hours and parts billed together
Time spent and parts used on a visit go into the invoice, without piecing it together from texts later.
Apps we use
The Apps Behind It
Odoo Community apps, the free open-source edition, set up around how your business works.
Project
Support requests as tasks with priority, owner and status.
Timesheets
Hours per client and per request.
Inventory
Hardware and spare parts in stock and on order.
Sales
Quotes for hardware, installation and support plans.
Invoicing
Invoices for sales, visits and monthly support.
Needs a Paid Edition or Custom Work
Some needs go beyond the Community apps. We say so before quoting.
Helpdesk
Customer tickets with service levels, as a paid edition app.
Subscriptions
Automatic recurring billing for support plans, as a paid edition app.
We work with Odoo Community, the open-source edition. InnovanSIS is an independent company, founded by Cuban entrepreneurs, that sets it up around your business; we are not Odoo. Anything marked paid belongs to a paid Odoo edition or to custom work, and we state that before quoting.
Questions
Common Questions
The Community Project app works well as a simple queue. The paid Helpdesk app adds service levels and customer ticket tracking, and we compare it with the lighter option.
Recurring billing is part of the paid Subscriptions app or custom work. For a handful of clients, a recurring invoice routine can be enough.
Yes. A dedicated support address can create a task automatically from each email.
Next step
Tell Us How Your Day Works
A short conversation, or an assessment you can fill in on your own, is enough to see where to start.
Prefer to talk? 786-258-1088 • [email protected]